Frequently Asked Questions

Every product has its own size chart. Usually you can find the Size Chart in the product page. (Above the sizing/color options, you may see more details if you Click the Size Chart)

Hi there, usually you will get a welcome email with the first purchase code inserted if you subscribed our website. We recommend you to check the email first. In case you still can not find it, please contact our Customer Support for further help.

If you get a discount code/gift card to use, we recommend you to apply it at the checkout.

You can reach our customer support team via email at :jackliangchic@163.com

We accept various payment methods, including credit and debit cards, and other secure payment options available during checkout.

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

• Domestic Shipping : Estimated delivery is 3-5 business days for standard shipping.
• International Shipping: Estimated delivery is 7-21 business days for standard shipping.

Shipping times may vary based on location and shipping method chosen.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.